Our approach
Understanding your current environment is crucial for our journey together. Our certified experts collaborate with your team to assess your position and identify future needs.
With Managed IT Services, we proactively address issues, safeguard your data and devices with enhanced security, manage applications, and implement business continuity & disaster recovery measures to fully fortify your environment.
Here’s How we do it:
- Discuss your current IT challenges and goals
- Perform assessment of current IT environment
- Provide a plan and timeline that fit your budget
- Respond to your requests in a timely manner with the most effective solution
Brochures
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08 8932 7888
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Our IT Managed Plans
Ategra Insight - Environment Management Software - Our World Class Monitoring Systems that detect and diagnose many faults before they cause downtime and constantly monitor key business safety aspects of IT is included on all the plans below.
IT Essentials
- Priority rapid response
- Unlimited Business Hours Support
- 24/7 Monitoring
- Patching and Updates
- Ategra Digital Shield
- Chief Information Officer
- Procurement assistance
- Equipment life cycle management
- Silver discounted rate
Worry Free
- Top Priority rapid response
- Unlimited Business Hours Support
- 24/7 Monitoring
- Patching and Updates
- Ategra Digital Shield
- Chief Information Officer
- Procurement assistance
- Equipment life cycle management
- Best discounted rate
Worry Free Remote
- Top Priority rapid response
- Unlimited Business Hours Support (remote only)
- 24/7 Monitoring
- Patching and Updates
- Ategra Digital Shield
- Chief Information Officer
- Procurement assistance
- Equipment life cycle management
- Gold discounted rate
Manage IT Services
IT Strategy and Leadership
Virtual CIO develop technology roadmaps, work with your leadership team to develop and maintain budgets and help you build toward your goals.
IT System Health
IT Specialists work onsite and offsite to maintain a productive IT environment. We explore the root cause of any incidents and develop a corrective, preventative plan to reduce its chance of recurring.
Service Desk Support
Our team offers multiple methods of contact, We provide and are constantly looking at innovative ways to improve your experience getting our support.
Procurement
Efficient device deployement helps your employees get onboarded or upgraded quickly and effectively. We can supply all licenses or required devices for your employees to excel at what they do best!
Onsite Services
Support where you need it! Depending on the needs of your organisation, a technician can come wherever you are whether it is urban or remote areas.
Managed Print
Solution that helps you manage and optimise your printing needs. It covers all aspects of your organisation printing, including hardware, toner ordering, processes, maintenance, and support.
Why the relationship matters!
Here are a few things we hear from people who are looking into alternative ways of managing their IT as a solution for their business:
- We are not confident that our current IT provider is able to keep up with our business plans.
- Our current provider seems to be very reactive and requires a lot of our time to manage them.
- We are losing a key person that has been handling our IT and we need a short- and long-term plan.
- Our current provider doesn't seem to really understand or help us adhere to the regulations that are impacting us.
- We seem to be falling behind in technology and are unable to do some things that seem to be basic.
- We do not have a clear IT budget or roadmap and everything seems to be a surprise.
- Our provider keeps losing team members and it is affecting us because we are having to retrain them.
- We are not confident in our current security and are left wondering if we will be next.